Welcome to ORVILLE | Orfel
We believe that trust is the foundation of every successful experience. Therefore, these Terms and Conditions have been prepared to regulate the relationship between Orfel and our valued customers, ensuring a clear, secure, and compliant shopping experience in accordance with the regulations of the Kingdom of Saudi Arabia.
By using the Orfel website or completing any purchase through the platform, you agree to abide by the Terms and Conditions stated on this page.
1. About Orfel
Orfel is a Saudi platform specializing in watches, accessories, bags, perfumes, and luxury gifts for men and women, through a selection of trusted brands and products that combine quality, warranty, and distinctive design.
2. Products and Prices
At Orfel, we strive to display products, their specifications, and prices with the utmost accuracy.
However, Orfel reserves the right to modify prices, update information, or discontinue any product without prior notice.
In the event of an unintentional error in price or specifications, Orfel has the right to review the order and contact the customer before its completion.
3. Orders and Payment
An order is considered confirmed after successful payment and receipt of an order confirmation email.
Orvel reserves the right to cancel any order in the following cases:
Product unavailability.
Incomplete or incorrect information.
Suspected fraudulent activity or misuse.
A technical or pricing error affecting the validity of the order.
If an order is canceled after payment, the customer will be refunded according to the payment service provider's terms and conditions.
4. Shipping and Delivery
Orvel prepares and ships orders within the timeframe specified during the purchase process.
Delivery times may vary depending on the city, shipping company, and operating season.
Orvel is not responsible for any delays caused by circumstances beyond its control or the shipping companies.
5. Warranty
Orvel offers warranties on eligible products as detailed on each product page.
Warranties may include:
Quality Guarantee.
Color Discoloration Guarantee.
Manufacturer or Brand Warranty. The warranty does not cover:
Damage resulting from misuse.
Breakage, impact, or abnormal use.
Damage caused by chemicals, improper exposure to water, or heat.
Any modifications or repairs performed outside of authorized service centers.
All warranty claims are evaluated by the specialized team before approval.
6. Exchange and Return
The customer is entitled to request an exchange or return according to Orfel's approved exchange and return policy, in accordance with the regulations of the Ministry of Commerce in the Kingdom of Saudi Arabia.
The product must be:
In its original condition.
Unused.
In its original packaging.
Accompanying the invoice or order number.
Products that are not eligible for return after use due to regulations or the nature of the product are excluded.
7. Intellectual Property
All rights related to the website, designs, images, texts, logos, trademarks, and content published on the platform are reserved by Orfel or their authorized rights holders.
It may not be used, republished, or exploited in any way without prior written consent.
8. Privacy and Data Protection
Orville is committed to protecting customer privacy and handling personal data with the utmost confidentiality in accordance with the regulations in force in the Kingdom of Saudi Arabia. Information will only be used for operational purposes related to providing services and improving the customer experience.
9. Amendments
Orville reserves the right to amend or update these Terms and Conditions at any time. Amendments will become effective upon posting on the website.
10. Applicable Laws
These Terms and Conditions are governed by the laws of the Kingdom of Saudi Arabia. Any disputes shall be resolved in accordance with the competent judicial authorities and regulations within the Kingdom.
ORVILLE | Orville
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